FAQ
Sizing & Fit
HOW DO I FIND MY SIZE?
We carry sizes in both US and Euro sizing. Visit our Understanding Euro Sizes pages for a full conversion guide. When in doubt, we recommend sizing up for wider feet or if you're between sizes.
WHAT IS THE COMFORT RATING SYSTEM?
Each shoe in our collection is rated on a comfort scale to help you find the right fit for your lifestyle — whether you're on your feet all day or looking for a stylish weekend option. Look for the comfort rating on each product page.
Shipping
DO YOU OFFER FREE SHIPPING?
Yes! We offer free standard shipping on all orders over $200.
HOW LONG DOES SHIPPING TAKE?
Standard shipping typically takes 5–7 business days. Expedited options are available at checkout.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Contact us as soon as possible via our Contact Us page and we'll do our best to update it before your order ships.
Returns & Exchanges
WHAT IS YOUR RETURN POLICY?
Please visit our Returns Policy page for full details. We want you to love your shoes — if something isn't right, we'll make it right.
HOW DO I START A RETURN OR EXCHANGE?
Contact our team via the Contact Us page and we'll walk you through the process.
Orders & Payments
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all major credit and debit cards, as well as additional payment options available at checkout.
HOW DO I TRACK MY ORDER?
Once your order ships, you'll receive a confirmation email with a tracking number to follow your delivery.