Returns and Shipping Policy
RETURNS
First of all, a big THANK YOU (shouted in a very loud voice) for shopping with us! We do our darndest to provide you with the most comfortable and best looking shoes you've ever owned. BUT. We are realists and know that sometimes they just don't work out. No problem!
If you're not quite ready to return, but have some concerns, please reach out to us: call 423-305-0746 | email service@chattanoogashoe.com | tweet @chattanoogashoe | or send us a telegraph.
If you need to return your shoes, please ensure they are in new condition and in the original box. If the shoes are used and you believe them to be defective, please contact us. You have 10 days (for in store purchases), and 30 days (for online purchases), from the day you received them, to return them for a refund or exchange them for something else. All Sales are Final on discounted merchandise purchased physically in the store.
If you don't want to wait for an exchange, feel free to go ahead and order your new item(s), and we will issue a refund when you return your original order.
SHIPPING
*Important information regarding online purchases made on discounted merchandise (includes sale shoes, promotions, discount codes and/or discount of any type): If customer returns a discounted item, a $16 charge will be deducted from the product price to cover return shipping charges if a return shipping label was provided.
For orders under $100, customer will pay all shipping charges (outgoing and incoming). Customer may choose to use his/her own shipping label. If our shipping label is used, a $16 will be deducted from the refund amount to cover return shipping charges.
In the event that the original order contained more than one item and was over $100 and free shipping was selected, then only one item was returned reducing the total order to under $100, then $16 will be deducted from the refund amount to cover return shipping charges.
Shipping Charges paid by the customer are never refunded.
A Return Shipping Label is available upon request.
Please use the original shipping box as your return box as well.
As soon as we receive your return and inspect it, we will issue a refund. If there are any issues with your return, we will contact you.
Now, here's some boring Legalese for your reading pleasure:
Chattanooga Shoe Co ("we" and "us") is the operator of (Chattanoogashoeco.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
Chattanooga Shoe Co will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(Chattanooga Shoe Co) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Chattanooga Shoe Co will happily honor any valid warranty claims, provided a claim is submitted within 365 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Chattanooga Shoe Co to process your warranty claim within 30 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 [REMOVED]
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Chattanooga Shoe Co will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to undefined at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at service@chattanoogashoe.com